Shipping & Refund Policy

Shipping Rates

Latvia: 

Omniva Parcel Machine	Free
Omniva Courier	€10.00 EUR

 

Baltics (Lithuania and Estonia):

Omniva Parcel Machine

€5.00 EUR

 

Europe:

Post	€15.00 EUR

 

We currently ship across most of Europe. We can arrange shipment by post to other countries by individual request. Please email us verens.eu@gmail.com and we will try to accommodate your request.

 

We will always provide you with the details of your order to double check everything is correct.

 

Refund & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at verens.eu@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at verens.eu@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will refund all payments received from you on your original payment method, except for additional costs that arose as a result of choosing a delivery method. You will have to cover the direct costs of returning the item. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

1. SIA STARKS LT reserves the right to refuse acceptance of a product, which was damaged.

2. Return of goods to be made to the address: Toma iela 4, LV-1003, Rīga, Latvia.

3. If Buyer use the right of refusal, SIA STARKS LT's obligation is to whenever possible earlier, but no later than within 30 calendar days from the date of receipt of returned goods to return you the amount paid.

4. Money returns according to the Latvian Consumer Law protection act of the rights of consumers, Article 12.

If the Buyer purchased several goods, and wishes to return one - process happens as well as in points 1, 2, 3, 4, 5 of this section mentioned above.